WHAT IS URGENT CARE?

First Health Care is a medical clinic treating non-life threatening injuries and illnesses. Just think of First Health Care as your Emergency Room Alternative. The advantages of using First Health Care over the Emergency Room are-- shorter wait times, cheaper prices and follow up care.

There is no appointment necessary.

WHEN TO USE FIRST HEALTH CARE?

...you don't want to wait for an appointment

...you want to be seen now for convenient quality medical care

...traveling out of town

...you can't get in to see your primary care physician

...you simply don’t have a primary care physician

WHEN SHOULD I VISIT THE EMERGENCY ROOM?

Urgent care is not a substitute for emergency care. You should use a hospital's Emergency Department for very serious or life-threatening problems.

If you are experiencing any of the following symptoms,

Call 911 or get to your nearest hospital emergency room.

Chest pain

Severe abdominal pain

Difficulty breathing or shortness of breath

Sudden dizziness, weakness or loss of coordination or balance

Sudden blurred vision

Numbness in the face, arm or leg

Sudden, severe headache

Deep cuts or bleeding that won't stop

Coughing up or vomiting blood

Severe burns

Seizures

Payment &

Billing Procedures

To ensure accurate billing, please present your insurance card and a photo ID at the time of registering. We require that you pay your co-pay, co-insurance, or pay in full prior to your visit or at the time of service. For your convenience MasterCard and VISA are accepted.

Statements are mailed out on a monthly basis informing you of your account status. If you have medical coverage, such as Anthem, First Health Care will submit the bill directly to your healthcare provider. We allow 45 days for insurance settlement. If your insurance has not paid in 45 days, the balance will be your responsibility. If you do not have medical insurance, then payment is due at time of service.

Below are some Frequently Asked Question's from patients and providers. If you do not find the answer to your question below, please feel free to call us at 812-339-9980.

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Q: Will you bill my primary and secondary insurance?

A: Yes. You will need to provide us with complete primary and secondary insurance information, along with a copy of both cards.

Q: Do you offer payment arrangements?

A: Yes, payment arrangements can be made at the time of the visit, or by contacting the billing department prior to your visit.

Q: Can I come in and talk to someone regarding my bill?

A: Yes, our Billing and Patient Account Department is open from 9:00am to 4:00pm.

Q: Why was my insurance claim denied?

A: One or more of the following may apply:

The service you received was not covered under your plan

You did not provide the correct insurance information at the time of service

The service you received was from a physician outside of your plan's network

You were not covered by your plan at the time of service

Q: What is the difference between POS, PPO, and HMO?

POS - A Point of Service plan is where the member designates a primary care physician (PCP) to

manage their health. All referrals and orders must originate from that physician.

PPO - (Preferred Provider Organization) Provides care through a network of Hospitals, doctors, and other medical professionals. When patients utilize health care providers within the network, they receive a higher benefit and pay less money out of their pocket. Services out of network may still be covered, but often at a reduced benefit level.

HMO - (Health Maintenence Organization) Requires a patient to select a Primary Care Physician to coordinate their care. Most HMO's provide care through a network of hospitals, doctors, and other medical professionals that as a patient, you must use to be covered for that service.

Q: What does "in-network" and "out-of-network" mean?

A: If you receive your health care services from a hospital, physician or other health care services that participate in your health plan, they are often referred to as "in-network." Hospitals, physicians, and other health care providers who do not participate in your health plan may be referred to as "out-of network."